Kirsten Watson is the Deputy Chief Executive Officer – Operations at the Toronto Transit Commission. Her team consists of Chief Operating Officer, Chief Service Officer, Chief Infrastructure & Engineering and Chief of Vehicles. Kirsten and her team are responsible to ensure the TTC delivers the service it advertises.
The TTC is the third largest transit agency in North America and is a multi-modal system of buses, streetcars and subway, carrying roughly 534 million trips annually, providing 85% of the Greater Toronto Area’s transit ridership.
Kirsten has held a variety of positions across the TTC. She joined the TTC in 2000 as Director of Employee Relations and later became Senior Director of Human Resources. She gained invaluable operations and service delivery experience, through a secondment to the position of Superintendent of Bloor-Danforth Subway. In 2010, Kirsten left the TTC and joined the Ontario Ministry of Labour where she was Deputy Director of Dispute Resolution Services and later Acting Director of Dispute Resolution Services. Kirsten returned to the TTC in 2013 to service delivery. She has held the positions of Senior Manager of Wheel Trans, Head of Bus Transportation, Deputy Chief Service Officer and Chief Customer Officer. Kirsten holds a Bachelor of Arts (Honours) from the University of Toronto and a Bachelor of Laws from the University of Windsor.